Refund & Return Policy
Transparent refund guidelines for all software licenses purchased from Pallmilla.
At Pallmilla, customer satisfaction is important to us. This Refund & Return Policy explains how refunds, replacements, and cancellations are handled for digital software licenses purchased through pallmilla.com.
Digital Software Licenses — Instant Delivery
Pallmilla is a fully digital store. No physical products are shipped.
Software license keys are delivered electronically by email, typically within minutes after purchase.
Refund eligibility depends on whether the license key has been activated or used.
1 Refund Eligibility
To qualify for a refund request:
- Requests must be submitted within 60 days of purchase
- The software license key must remain unused and unactivated
- Defective activation issues may qualify for replacement or refund
2 Refund Process
To request a refund or replacement, contact our support team with:
- Your order number
- Purchase email address
- Brief explanation of the issue
- Screenshot of activation errors if applicable
Most refund requests are reviewed within one business day.
3 Refund Timeline
Approved refunds are processed back to the original payment method.
Depending on your payment provider or bank, refunds may take up to 5 business days to appear.
4 Order Cancellation
Because digital orders are processed automatically, license keys may be delivered quickly after checkout.
If your order has not yet been viewed or delivered, cancellation may still be possible.
5 Non-Refundable Situations
Refunds may not be available in situations including:
- Activated software license keys
- Expired refund window
- Incorrect software version purchases after activation attempts
- Hardware incompatibility clearly listed on the product page
Need assistance with your order?
Our team is available to help with refunds, replacements, activation issues, and order questions.
customer-support@pallmilla.com